Store Policies
Welcome to MOVRA. We have detailed our guidelines regarding purchases, shipping, returns, and data security to ensure a transparent experience throughout your fitness journey.
Shipping & Logistics
Once your payment is approved, we begin preparing and dispatching your order within 1 business day.
Delivery times vary by region and availability. An exact estimate is provided at checkout. On average, our premium shipping arrives within approximately 7 business days for most locations.
Shipping costs are calculated at checkout based on your ZIP code. Special campaigns, such as complimentary shipping, will have criteria clearly detailed in banners throughout the site.
We will send your tracking code via email or WhatsApp as soon as the carrier collects your premium equipment.
Address accuracy is the client's responsibility. If delivery fails due to incorrect data or absence of a receiver, additional fees may apply. Delays from strikes, weather, or seasonal peaks are monitored by our support team to offer the best guidance. We partner with agile logistics providers to ensure your gear arrives safely and maintains its high-quality condition throughout transit.
Exchanges, Returns and Refunds
To start a request, contact our official channels with your order number, full name, and reason. If there is a defect, attach photos or videos to help our team expedite the analysis process.
- You have up to 7 calendar days after receipt to request a return. The item must be intact, in its original packaging, and without signs of use or broken seals. We do not accept products showing wear from improper use or incomplete sets. Our quality team performs a rigorous inspection on all returned items to maintain our brand standards of excellence.
If your product arrives damaged, we will promptly evaluate the case for a replacement or refund. Once approved, the refund is processed via the original payment method within 1 business day (final credit depends on your bank). Return shipping costs are determined by the return reason. For hygiene and safety, certain personal use accessories may have exchange restrictions if the packaging has been opened, ensuring every customer receives sterile gear.
Privacy and GDPR
At MOVRA, protecting your data is a priority. We use your information strictly for order processing and providing personalized customer support.
Data Collection
We collect only essential data: name, email, phone, address, and browsing history. Sensitive payment info is handled by certified partners; we do not store critical credit card data on our servers to ensure your total financial security.
How We Use Data
Your data enables delivery, prevents fraud, and personalizes your shopping experience. Marketing communications are only sent with your prior authorization, always respecting your personal privacy and time.
Third-Party Sharing
Information may be shared with logistics partners, payment gateways, and analytics tools strictly for service execution. All our operators follow rigid digital security standards and are in total compliance with current data protection laws to safeguard your identity and provide a seamless purchase flow.
Your Legal Rights
You have the freedom to access, correct, or request the deletion of your personal data from our system. Simply contact our support team to exercise your rights under global data protection regulations.
Security
We employ advanced technologies to safeguard your information. While no system is infallible, we operate with mitigation protocols and transparency to ensure the total integrity of your digital profile.
General Terms of Use
About MOVRA
MOVRA provides premium workout equipment nationwide. We strive for maximum accuracy in product images, though small color variations may occur due to monitor calibration or manufacturing batch updates that enhance product quality over time.
Pricing and Deals
Prices and promotional conditions are valid for a limited time and may change without notice, though we honor all completed purchases. We reserve the right to cancel orders showing data inconsistencies or suspicious activity, prioritizing the safety of our platform and the community of real fitness enthusiasts who seek excellence in our specialized range of equipment.
Cookies and Tech
We use cookies to optimize navigation and remember your preferences. These tools improve site performance. You can manage cookie permissions directly in your browser settings to customize your private browsing experience.
MOVRA Communication Channels
Customer Support
Email: themovrasupport@gmail.com
Support: Monday to Friday, 09:00 to 18:00 (BRT). The average response time is within 24 business hours.